Operations Manager- Chicago Scooters

Reports to:
SHIFT Transit General Manager

SHIFT Transit is a leading mobility operations company, serving a wide variety of clients in the transportation industry. By working in
 close collaboration with our clients and providing a terrific service in each of our business units, we have been able to grow our client  base and footprint exponentially from coast to coast. 

SHIFT Transit is seeking an individual to execute the day-to-day responsibilities of managing a scooter program in Chicago, IL. To be  successful in this position, you must enjoy working outdoors in all weather conditions, have good manual dexterity, and be able to use  common hand tools. The ideal candidate has an excellent work ethic with a can-do attitude and is able to take direction within a  dynamic, hands-on team environment. 

The candidate must excel at working independently, as well as within an overall team structure that places utmost importance on  customer and team safety. 

**Candidate must successfully pass mandatory DMV background check and participant in drug-free workplace program, in accordance  to local government, in order to be considered**

Primary Responsibilities:
  • Responsible for the successful program execution of scooter services.
  • Deliver world-class customer experience to riders through behind-the-scenes operational excellence. React quickly and appropriately to ensure excellent customer experiences.
  • Work closely with General Manager and all staff to ensure flawless program execution and SLA metrics are met. Intricate attention to detail while performing Shift Transit’s standard inspections.
  • Proactive approach to task completion utilizing task completion platforms while working as a team. KPI driven decision making
  • Must be adaptable to an incredibly dynamic and fast-paced work environment.
  • Responsible for execution of field operations including but not limited to battery swapping and rebalancing Responsible for execution of maintenance and repair program
  • Maintain warehouse and vehicle cleanliness and operability.
  • Adhere to and execute all SOPs, policies and procedures
  • Equipment troubleshooting
  • Minor mechanical scooter and station maintenance and repairs
  • Perform other duties as assigned

Required Skills and Experience:

  • High School diploma or equivalent.
  • Demonstrated proficiency in common technological business tools such as smartphone and apps. Highly effective communication skills, both verbal and written.
  • Proven ability to manage multiple assignments and meet deadlines. Candidate is organized and systematic with managing their workload.
  • Must be willing to work in all weather conditions outside, year-round.
  • Availability to work nights, weekend and/or holidays.
  • This position may require some limited travel.
  • Must have a valid driver’s license.
  • Must have the ability to bend, stoop and stand for long periods of time.
  • Must be able to lift 75 pounds.

Additional Information: 
All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to  accomplish SHIFT Transit key performance indicators. 

Employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of  Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. 

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, sexual orientation, national origin, veteran status, genetic information or disability.