Customer Service Team Member

Reports to:
SHIFT Transit General Manager

SHIFT Transit is a leading mobility operations company, serving a wide variety of clients in the transportation industry. By working in close collaboration with our clients and providing terrific service in each of our business units, we have been able to grow our client base and footprint exponentially from coast to coast. 

SHIFT Transit is seeking individuals to execute the day-to-day responsibilities of managing a bike program in Beaverton, OR. To be successful in this position, you must enjoy working outdoors in all weather conditions, have good manual dexterity, and be able to use common hand tools. The ideal candidate has an excellent work ethic with a can-do attitude and is able to take direction within a dynamic, hands-on team environment. 

The candidate must excel at working independently, as well as within an overall team structure that places utmost importance on customer and team safety. 

**Candidate must successfully pass mandatory DMV background check and drug-screen, in accordance to local government, in order to be considered**

Primary Responsibilities:
  • Responsible for the successful program execution of bike services.
  • Deliver world-class customer experience to riders through customer facing operational excellence.
  • React quickly and appropriately to ensure excellent customer experiences.
  • Work closely with the General Manager and all supervisors to ensure flawless program execution.
  • Intricate attention to detail while performing Shift Transit’s standard inspection.
  • Proactive approach to task completion utilizing internal task completion platforms while working as a team.
  • Must be adaptable to an incredibly dynamic and fast-paced work environment.
  • Attend events and promote the program.
  • Assist with fieldwork if needed.
  • Maintain a clean/safe work area.
  • Adhere to all policies and procedures
  • Manage inbound and outbound customer service support in a timely manner
  • Preform customer education rides and/or events
  • Perform other duties as assigned
  • Provide the white glove experience Nike prides themselves on

Required Skills and Experience:

  • High School diploma or equivalent.
  • Demonstrated proficiency in Microsoft Office and other common technological business tools.
  • Highly effective communication skills, both verbal and written.
  • Proven ability to manage multiple assignments and meet deadlines. Candidate is organized and systematic with managing their workload.
  • Must be willing to work in all weather conditions outside, year-round.
  • Availability to work nights, weekends and/or holidays.
  • Must have a valid driver’s license.
  • Must have the ability to bend, stoop and stand for long periods of time.
  • Must be able to lift 75 pounds.

Additional Information: 
All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to  accomplish SHIFT Transit key performance indicators. 

Employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of  Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. 

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, sexual orientation, national origin, veteran status, genetic information or disability.